Masetra Systems Limited · Kampala, Uganda
Regulated software for the life sciences
Masetra Systems Limited is a Software as a Service company working to change how regulated software is built and used across the life sciences in East Africa and beyond.
The company was founded by pharmaceutical quality assurance specialists and software engineers — people who have lived on both sides of the problem. That combination matters here: quality systems fail when they are designed by engineers who have never sat through an inspection, and they stall when they are specified by quality people with no way to build.
Masetra Systems addresses the need for digital transformation across the life sciences while holding to international regulatory standards, rather than treating compliance as something bolted on once the software works.
Our mission
To transform life sciences industries by seeing real-world challenges, solving them through innovative, compliant and accessible technology, and scaling intelligent, integrated digital solutions.
Our vision
To create the world's leading digital ecosystem for the life sciences, connecting intelligent technologies that transform how life-science organisations operate, innovate and grow.
See.
Real-world challenges, understood from inside the industry.
Solve.
Through technology that is innovative, compliant and reachable.
Scale.
Into intelligent, integrated systems across the region.
What sets us apart
Four things a vendor from elsewhere cannot offer
Local pharmaceutical expertise
Our founding team combines extensive pharmaceutical quality assurance experience with modern software development, which gives us insight into regional challenges and regulatory requirements that a vendor working from elsewhere does not have.
Regional focus and accessibility
Purpose-built for East African life sciences markets, with tiered pricing that serves small, medium and large organisations without lowering the standard any of them are held to.
Compliance built in, not bolted on
Compliance with life sciences regulations is designed into the platform from the ground up. That removes manual compliance work rather than digitising it, and reduces the regulatory risk our customers carry.
Digital transformation leadership
Systematic elimination of paper-based processes and manual workflows, so that life sciences organisations reach operational excellence through digital tools rather than more discipline.
Strategic objectives
What we are working toward
Stated as objectives because that is what they are. Masetra Systems is pre-launch; these are the commitments we intend to be measured against, not results already banked.
Quality excellence
Maintain full compliance with applicable life sciences regulations and quality standards.
Customer satisfaction
Achieve and hold a customer satisfaction score of 4.5 out of 5 or higher.
Market leadership
Establish Masetra Systems as the preferred regulated software provider for East African life sciences organisations.
Innovation
Continuously extend the platform through customer feedback and emerging technologies.
Growth
Expand from East Africa into the broader African life sciences market without loosening quality.
Commitment to quality
We run the system we sell
Masetra Systems is committed to delivering exceptional quality in every part of our operations. Our own Quality Management System exists so that the platforms we build meet the standards of reliability, security and compliance we ask our customers to meet — we would have no standing to sell a quality system otherwise.
Leadership engagement
Top management is actively involved in quality initiatives, not merely informed of them.
Continuous improvement
Enhancement opportunities are identified and implemented systematically rather than opportunistically.
Customer focus
A standing commitment to understanding what customers need and going past it.
Regulatory excellence
Proactive compliance with pharmaceutical regulations and standards as they evolve.
Team development
Investment in our people's competence and professional growth.
Standards
What the platform is built to support
These are the frameworks MasetraQMS is designed around. They are not certifications Masetra Systems holds — a distinction we would rather make ourselves than have a prospect discover.
21 CFR Part 11
Electronic records and signatures
ISO 9001
Quality management systems
ISO 13485
Medical devices
ICH Q9
Quality risk management
ICH Q10
Pharmaceutical quality management
WHO GMP
Good manufacturing practice
SEE. SOLVE. SCALE.
Talk to the people building it
At this stage every conversation shapes the product. If your quality system is on paper and you are wondering what moving it would involve, that is a conversation worth having whether or not you buy anything.